Privacy Policy
PRIVACY POLICY
Hollywood Sensation, LLC
At Hollywood Sensation, we are committed to protecting the data and privacy of all of our users. We believe in open, transparent communication that puts our users' needs first.
On 1 January 2020, Hollywood Sensation became subject to the California Consumer Privacy Act (CCPA) which safeguards the privacy of users in California. As part of our commitment to providing you the best possible service, we've taken the opportunity to make a few other updates to our Privacy Policy If you continue to use Hollywood Sensation, our updated Privacy Policy will apply to your use of the service.
CCPA: The CCPA gives Californian consumers new rights in relation to their personal information. We've updated our Privacy Policy to let our Californian users know about their rights and how to exercise them.
INTRODUCTION
Hollywood Sensation, LLC and its respective parent companies and/or subsidiaries as applicable (collectively “Hollywood Sensation”) values its customers and respects their privacy. This Privacy Policy describes the types of information that we collect from and about you when you visit our website, www.hollywoodsensation.com or when you visit one of our retail locations, as well as how we may use, share, and disclose that information. Your use of the website or your purchase from one of our retail locations signifies your assent to this Privacy Policy. For residents from the European Economic Area, Hollywood Sensation is the data controller responsible for your personal data.
INFORMATION WE COLLECT
Information You Provide
Hollywood Sensation collects information from you when you choose to provide it to us, such as when you make a purchase, create an account, sign up for our email list, provide a product review or rating, or otherwise contact us. As described in more detail below, the information we collect may include your name, billing and shipping address(es), email address, payment card information, phone number, birthdate, account user name and password, and product rating or review. If you refuse to provide any requested information (whether or not required), you may not be able to take full advantage of any in-store services, the website or its features.
Make a Purchase: Through the website at any of our retail locations, you will be able to purchase Hollywood Sensation products. We may ask for your name, billing and shipping address(es), telephone number, email address, and payment card information in order to process and confirm your order and ship your item(s) to you.
Create an Account Through the website, you may create a personal shipping account with Hollywood Sensation, which can make the shipping process faster and easier. Hollywood Sensation will store the following information in your account, should you choose to provide it to us: your name, billing and shipping address(es), email address, phone number, and birthdate. Hollywood Sensation may also store your credit card information should you chose to enable this feature. To establish an account, you will need to create a user name and a password that will allow access to the account, where you can add, delete, or change the information you have provided. If you elect to use a public computer to access your account, please remember to log out at the conclusion of your session.
Email List: Through the website or at any retail location, you may add your email address to the Hollywood Sensation email list. Hollywood Sensation will never share your email address with, or sell your email address to, a third party that is not a Service Provider (as defined below) or that is otherwise directly or indirectly affiliated with Hollywood Sensation. You may opt out of receiving marketing emails from Hollywood Sensation at any time by selecting the “unsubscribe” option within the email or contacting us at info@hollywoodsensation.com.
Ratings and Reviews: Through the website, you may provide a public rating or review of a product you purchased. You are required to provide your email address when you provide a public rating or review. We will not publish your email address, but please remember that any information you may disclose in these public areas of the website becomes public information. As a result, please exercise caution when disclosing personal information in these public areas.
Customer Service: If you engage with our Customer Service center by phone at 1-866-361-6199 or by email, you may be asked for information such as your name, email address, billing and shipping address(es), telephone number, and order number (if you have made a purchase). We use this information to assist you and address your needs.
Information Automatically Or Passively Collected
We may use cookies, pixel tags, or other technologies to automatically or passively collect certain information for online and offline marketing purposes when you use this website or interact with our emails and online advertisements.
Cookies: Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and used to collect information about your activities on the website. These cookies provide statistical data that helps us to improve our website and deliver better and more customized services.
Pixel Tags: Pixel tags are tiny graphic images on that help us analyze customer online behavior and measure the effectiveness of our website and advertising.
For example, we may automatically collect statistical information such as your IP address, operating system, browser type, and other technical information about your computer or device. We also may collect information about your use of the website, including the identity of the website that referred you to our website; the pages you view; the features you use; the links you click; the date and time you access the website; whether you receive, open, forward, or click-through emails and advertisements; and other usage data.
We also work with third-party business partners (“Service Providers”) that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.
Tracking Options and California Do Not Track Disclosures.
You have the ability to set your browser to limit the tracking described above, or to refuse cookies, as well as to remove cookies from your hard drive, but by doing so, you may not be able to take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to change your tracking settings or cookie preferences. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain Service Providers. On your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising. Note that our systems may not recognize Do Not Track headers or requests from some or all browsers.
Combination Of Information
We may combine the information we receive from and about you, including information you provide to us online or at one of our retail locations and information we automatically or passively collect, to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
INFORMATION USE
We may use the information we collect from and about you for various purposes, such as to provide services, process transactions, improve customer experience and engagement, and develop the website. We will have a lawful basis for processing your information if:
We need to process your information to provide you with products or service you have requested or to enter into a contract;
You have consented to such processing;
We have a legitimate interest for processing your data, like analytics, fraud prevention, improving the website and our business, and direct marketing; and/or we are legally required to process it.
We may use the information we collect from and about you for purposes including but not limited to the following:
Provide services and communicate with website visitors;
Process transactions;
Improve our website and your customer shopping experience;
Send communications about our products, services, and promotions;
Respond to your inquiries;
Contact you when necessary;
Prevent and detect fraud and abuse; and/or as described to you at the point of collection.
We may store this information for as long as is reasonably necessary to accomplish these tasks, unless the law permits or requires a longer period. For example, if you create an account, we may store any information associated with your account even after cancellation of your account. If you make a purchase, we will store any personal information associated with that purchase for as long as necessary to fulfill the order and process any returns.
INFORMATION DISCLOSURE
We may disclose the information we collect from and about you (1) to our Service Providers, if the disclosure will enable them to perform a business, professional, or technical support function for us; (2) as necessary if we believe that there has been a violation of our rights or the rights of any third party; (3) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (4) as described to you at the point of collection. We do not sell the information we collect to any non-affiliated third parties.
Hollywood Sensation may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use the information provided through the website in a manner that is consistent with this Privacy Policy.
SERVICE PROVIDERS
We may contract with Service Providers to perform functions related to the website. Such Service Providers will have access to the information collected as necessary to perform their business functions for Hollywood Sensation, some of which are described in this Policy, but may not use or share that information for purposes outside the scope of those business functions.
OUR COMMITMENT TO DATA SECURITY
Hollywood Sensation goes to great lengths to keep financial information private and safe, and we take certain physical, electronic, and administrative steps to maintain the security and accuracy of all the information we collect from and about website visitors and users.
While we will use every reasonable means to help ensure the security and integrity of our network and systems, we cannot guarantee our security measures.
OUR COMMITMENT TO CHILDREN'S PRIVACY
Protecting children’s privacy is important to us. We do not direct the website to, nor do we knowingly, collect any information from children under the age of thirteen (13).
EUROPEAN RESIDENTS
Residents of the European Economic Area have the following rights with respect to the personal information collected from and about you on the website:
The right to request access to such personal information;
The right to amend, delete, and/or restrict the processing of such personal information;
In some instances, the right to object to the processing of such personal information;
In some instances, the right to request that we export, in a structured, commonly used, machine readable, and interoperable format, and transmit to another controller, such personal information; and
The right to withdraw, at any time, any consent to the processing of such personal information.
To exercise these rights, please contact us at info@hollywoodsensation.com and as a reminder, you may always log in and amend the information you provided to establish your account.
We may transfer your personal information to locations outside of the European Economic Area, including the United States. When we do, we use Standard Contractual Clauses, and some of our Service Providers may rely on Standard Contractual Clauses, Privacy Shield, or Binding Corporate Rules, to help ensure we and our Service Providers respect your privacy rights and protect the transfer your personal information to the United States, where it will be processed and stored.
HOW TO CONTACT US
If you no longer wish to receive direct mail from Hollywood Sensation or have any questions about this Privacy Policy or the practices described above, please contact us at info@hollywoodsensation.com. You also have the right to submit feedback to the applicable supervisory authority in your jurisdiction of residence.
REVISIONS TO THIS POLICY
We reserve the right to revise this Privacy Policy at any time. When we do, we will post any changes on this website. You can tell if the Policy has changed by checking the “Last Revision” date that appears at the top of the Policy. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.
This Privacy Policy governs the manner in which www.hollywoodsensation.com collects, uses, maintains and discloses information collected from users (each, a "User") of the www.hollywoodsensation.com website ("Site"). This privacy policy applies to the Site and all products and services offered by www.hollywoodsensation.com .
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
www.hollywoodsensation.com may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
www.hollywoodsensation.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Hollywood Sensation
www.hollywoodsensation.com
Phone Number: (866) 361-6199
info@hollywoodsensation.com